FAQ

Hello! We aim to ensure you have a human experience in a virtual system.

  1. Store log in (this site) is where you order your food. If you need to reset your password you can do so. Please save your password. Reminder we only ship on Tuesdays and curb side is 1-6pm. Orders are due by 10am on Tuesday. Orders placed after 10am will be processed the following week.
  2. Ideal Protein App is a different log in and is where you enter you inches and sync your weight. Weekly videos, reminders and the food journal also on the app. Support for the app can be done directly via settings on the app and goes direct to Ideal Protein.
  3. www.vitalbody.ca is our main website and has helpful blog posts and recipes
  4. [email protected] is how you contact the store for any support on your orders
  5. Scheduling. We use Acuity. Click Here for the scheduler to book a check in. You can also look in your email for the appointment confirmation and it will have a a reschedule or cancel button. 

We offer a full service coaching experience. Your dedicated coach reviews your data, thinks ahead for what may be useful for you and is deeply committed to your success.

The subscription includes all you need to be successful – food, supplements and coaching.

If you need to stop your protocol for any reason, discuss options with your coach to optimize all the work you have done.

That being said you can head to My Account on this site anytime, click on subscriptions and cancel your subscription – no notice is required. Your coach will keep your upcoming check in so you can look at your best options for moving forward. 

We do not offer any refunds. If you have any issues with a product please reach out to us so we can make it right.

Sometimes you may end up with product that you would like to trade for something else. We do this as an exception. Please ensure product has more than 3 months till expiry and packet is in good condition.

Send [email protected] an email with number of packets you’d like to exchange and what you would like in exchange. They will have this ready for you at curb side pick up.

Our business started in 2011 and has been hugely successful due to word of mouth. 

We so appreciate you sharing with your friends and family. The best way to refer is to let clients know to book a free consult at vitalbody.ca. This starts their own journey to find out if this program is right for them.

For each client you refer that starts we offer you a $50 store credit. You will receive a thank you email with the referral code to enter at check out.

We are an authorized Ideal Protein Clinic. You can see product ingredients and nutritional information at this link.

If you have any allergies or sensitivity to ingredients please be sure to let us know, and that you review the ingredients for yourself to be 100% sure and safe.

 

We are a small business and shipping fees are a reality for us (we are not Amazon). We do not make any money on shipping and ongoingly look for the best rates. 

To reduce shipping fees consider ordering for 2 weeks at a time. With your subscription you simply wait one week and then instead of using your 3box code each week you can use code 6box the following week. You may need to order an extra 3 boxes up front to ensure you don’t run out. This will give you variety and flexibility.

Reach out to us any time so we can walk you through the best flow for ordering for your situation. We are here for you!

Thanksgiving Ideas

Chocolate Peppermint Drink! Walden Cranberry Sauce, Mushroom soup for gravy, IP Mashed Potatoes, think Brussels Sprouts, Turkey, Green Beans, Phase 1 desserts - EASY - see our website for ideas or check out the Janeva cookbook

Thai Pork Soup

40% off - expiring end of May. See great recipes on private FB group.